Graduate Customer Success Manager

London, England, United Kingdom · Commercial

Description

Goodlord is looking for a customer-centric and commercially astute recent graduate to join our industry leading Customer Success team.

Our Customer Success team manages our valuable customer relationships, turning estate agents into Goodlord evangelists. They are responsible for helping new customers get to know our platform inside out, and consulting on their early platform use. Once customers are up and running, they make sure agencies maximise the value they're getting from Goodlord. The role is dynamic and varied and daily priorities can change rapidly dependent on customer requirements. To succeed in this role, you will need to think and operate at a strategic level whilst making pragmatic tactical decisions to support day-to-day customer interactions.

In this role, you’ll get to know our customers inside out, and ensure we’re always one step ahead of their needs. This is a fast-paced role where no two days are ever quite the same - on any given day, you’ll be troubleshooting user queries, taking care of customer escalations, working through customer renewals, managing advocacy campaigns and supporting the launch of new product features.


Responsibilities

Skills and experience


Bringing our whole selves to work is really important to us here at Goodlord - if there's anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application or email [email protected]

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