Customer Support Executive

London, England, United Kingdom · Operations

Description

Goodlord Customer Support is an operational team with problem-solving at its core... and as a Customer Support Executive, you’ll really have your finger on the pulse of the business.

From day one, you'll need to immerse yourself in the company and build your knowledge of our evolving platform and Goodlord's array of products aimed at making renting simple and transparent for everyone. In this role you’ll be troubleshooting user queries via phone, email and using our live chat services. You'll need to work across the business with our other operational teams on internal escalations and investigate technical issues, as well as supporting launches of new product features.

We’re looking for people with exceptional analytical and communication skills, who will challenge the status quo and continually strive for improvement. You’ll be a real self-starter, a confident and talented problem-solver, with a knack for clearly explaining and resolving complex issues. This is a great opportunity to join a fast-paced team where you’re encouraged to take on as much responsibility as you can. Your drive and imagination is your limit, not your job title.


Responsibilities


Skills and experience


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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